Shipping policy
Introduction
At Alt Beverage Ltd, we are committed to delivering products safely, efficiently, and on time to customers worldwide. As an international wholesale trading company, we work with trusted logistics partners and freight carriers to ensure reliable shipping solutions for food products, beverages, agricultural commodities, industrial materials, and bulk goods.
This Shipping Policy outlines the terms and conditions governing the shipment and delivery of orders placed with Alt Beverage Ltd.
Shipping Destinations
We provide shipping services to customers in many countries around the world, subject to local import regulations and shipping availability.
Customers are responsible for ensuring that the products they order comply with all import laws, regulations, and restrictions in their destination country.
Order Processing
Orders are processed after:
Payment has been received and verified.
Product availability has been confirmed.
Required documentation has been completed.
Export and shipping arrangements have been finalized.
Processing times may vary depending on product type, order volume, and destination.
Shipping Methods
Depending on the product and destination, shipments may be arranged through:
Sea Freight
Air Freight
Road Transportation
Courier Services
Multimodal Logistics Solutions
The shipping method will be determined based on customer requirements, product specifications, and delivery location.
Delivery Timeframes
Estimated delivery times vary depending on:
Destination country
Shipping method selected
Customs clearance procedures
Product availability
Seasonal shipping demand
Delivery dates provided by Alt Beverage Ltd are estimates only and should not be considered guaranteed delivery dates.
Shipping Costs
Shipping costs are calculated based on:
Product weight and volume
Delivery destination
Shipping method
Freight market conditions
Additional services requested
Shipping charges may be quoted separately from product prices unless otherwise agreed in writing.
Customs Duties and Taxes
International shipments may be subject to:
Customs duties
Import taxes
Value-added tax (VAT)
Government fees
Regulatory inspection charges
These charges are the sole responsibility of the customer unless otherwise specified in the sales agreement.
Shipment Tracking
Where available, shipment tracking information will be provided after dispatch.
Tracking availability may depend on the shipping carrier and transportation method used.
Inspection Upon Delivery
Customers are encouraged to inspect all shipments immediately upon arrival.
Any issues involving:
Damaged products
Missing items
Incorrect shipments
must be reported in writing within seven (7) days of delivery.
Supporting documentation and photographs may be required for investigation.
Delays and Force Majeure
Alt Beverage Ltd shall not be liable for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:
Customs inspections or delays
Port congestion
Weather conditions
Natural disasters
Transportation disruptions
Government regulations
Labor strikes
Public health emergencies
We will make reasonable efforts to keep customers informed of significant shipping delays whenever possible.
Risk of Loss
Risk of loss and ownership of products transfer according to the agreed shipping terms and applicable international trade practices.
Customers assume responsibility for the products once risk transfers under the agreed shipping arrangement.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping and delivery information.
Alt Beverage Ltd shall not be responsible for delays, losses, or additional costs resulting from incorrect or incomplete shipping information supplied by the customer.
Lost or Damaged Shipments
If a shipment is lost or damaged during transit, customers should notify us immediately.
We will work with the shipping carrier to investigate the matter and determine an appropriate resolution based on the circumstances and applicable shipping agreements.
Changes to This Shipping Policy
Alt Beverage Ltd reserves the right to update or modify this Shipping Policy at any time without prior notice. Updated versions will be posted on our website and become effective immediately upon publication.
Contact Us
For questions regarding shipping, delivery arrangements, or shipment tracking, please contact:
Alt Beverage Ltd
Email: info@altbeverageltd.com
We are committed to providing professional support and ensuring a smooth shipping experience for all customers.