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Refund and Returns Policy

Introduction

At Alt Beverage Ltd, customer satisfaction is important to us. We are committed to supplying quality products and maintaining fair business practices. Due to the nature of international wholesale trading, food products, beverages, agricultural commodities, industrial materials, and bulk shipments, all refund requests are subject to the terms outlined in this Refund Policy.

By placing an order with Alt Beverage Ltd, you agree to the conditions described below.

Order Cancellation

Orders may be canceled before processing or shipment begins.

Once an order has been processed, packed, prepared for export, or shipped, cancellation may not be possible, and cancellation fees may apply.

To request an order cancellation, customers must contact us immediately using the contact information provided below.

Refund Eligibility

Refunds may be considered under the following circumstances:

  • The product delivered is significantly different from the confirmed order.

  • The wrong product was supplied by Alt Beverage Ltd.

  • The shipment is incomplete due to our error.

  • The product arrives damaged due to circumstances under our responsibility.

  • The order cannot be fulfilled due to product unavailability after payment has been received.

All refund requests are subject to review and verification.

Non-Refundable Items

Refunds will generally not be issued for:

  • Products damaged after delivery.

  • Customer ordering mistakes.

  • Delays caused by customs authorities.

  • Delays caused by shipping carriers or freight providers.

  • Products improperly stored or handled after delivery.

  • Products purchased under special promotions, clearance sales, or custom contracts.

  • Perishable goods that have been accepted and delivered in satisfactory condition.

Inspection and Reporting Requirements

Customers are required to inspect all goods immediately upon receipt.

Any issue relating to:

  • Damaged products

  • Missing items

  • Incorrect products

  • Quality concerns

must be reported in writing within seven (7) days of delivery.

Reports submitted after this period may not qualify for a refund or replacement.

Required Documentation

To process a refund request, customers may be asked to provide:

  • Order number or invoice number

  • Proof of purchase

  • Photographs of the products

  • Packaging photographs

  • Shipping documentation

  • Detailed description of the issue

Failure to provide sufficient information may delay or prevent refund approval.

Return Authorization

Products may not be returned without prior written authorization from Alt Beverage Ltd.

If a return is approved:

  • Customers will receive return instructions.

  • Returned goods must remain unused and in their original condition whenever applicable.

  • Customers may be responsible for return shipping costs unless the return is due to our error.

Unauthorized returns may be refused.

Refund Processing

Once a refund request has been reviewed and approved, refunds will be processed using the original payment method whenever possible.

Processing times may vary depending on:

  • Banking institutions

  • Payment providers

  • International transaction procedures

Approved refunds are typically processed within 7 to 30 business days.

Partial Refunds

In certain situations, a partial refund may be granted instead of a full refund, including:

  • Minor product defects

  • Partial shipment shortages

  • Product quality issues affecting only a portion of the order

The amount of the refund will be determined based on the circumstances of each case.

Replacement Products

Where appropriate, Alt Beverage Ltd may offer replacement products instead of a refund.

Replacement arrangements will be discussed directly with the customer and may depend on product availability and shipping logistics.

Force Majeure

Refunds will not be provided for delays, losses, or failures resulting from events beyond our reasonable control, including:

  • Natural disasters

  • Government restrictions

  • Port closures

  • Customs delays

  • War or civil unrest

  • Transportation disruptions

  • Labor disputes

  • Pandemics or public health emergencies

Limitation of Liability

Alt Beverage Ltd’s liability for any approved refund shall not exceed the original purchase price paid for the affected products.

We shall not be liable for indirect, incidental, consequential, or business-related losses arising from any transaction.

Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any updates will be published on this page and become effective immediately upon posting.

Contact Us

For refund requests or questions regarding this policy, please contact:

Alt Beverage Ltd

Email: info@altbeverageltd.com

Our team will review all refund inquiries promptly and work to provide a fair resolution whenever possible.